Joint Statement from Abbey Surgery, Tavyside Health Centre, and Yelverton Surgery – West Devon PCN
Dear Patients
At Abbey Surgery, Tavyside Health Centre, and Yelverton Surgery, we are committed to providing the highest standard of care to our patients. Our teams work tirelessly to support the health and well-being of our community, often under significant pressure.
Recently, we have seen an increase in abusive behaviour directed at our staff, not only on social media but also via telephone and in face-to-face interactions. While we understand that patients may have concerns or frustrations, we ask that these are shared through the appropriate channels rather than through verbal abuse, personal attacks, or defamatory statements. Abuse of any kind will not be tolerated.
Our staff—both clinical and administrative—are dedicated professionals who strive to provide the best possible care. It is important to remember that behind every phone call, appointment, and decision made is a team of people who genuinely care about the community they serve. Any form of aggression or abuse, whether online, over the phone, or in person, can have a significant impact on staff well-being and, ultimately, on the care we provide.
We encourage patients to reach out directly if they have concerns so that we can work together to find solutions. We have clear processes for feedback and complaints, and we welcome constructive discussions that help us improve our services. However, abuse does not contribute to positive change and will not be tolerated.
We kindly ask for mutual respect and understanding as we continue to work hard for the health and well-being of our community.
Thank you for your support and cooperation.
West Devon Primary Care Network