Access Policy
Parking
Carparking is available at the rear of the Practice at Tavyside. We have two disabled bays and two child friendly parking spaces available. We ask that you only park for the duration of your visit with either the health centre, Tavyside Pharmacy or the Children’s Centre. There’s also parking spaces situated alongside the front of the Practice, these spaces can only be occupied for two hours.
Both our disabled and children friendly bays are located next to the entrance to the Practice.
Unfortunately, our Lifton Branch does not have a carpark on site, however does have available parking spaces nearby.
Hearing Impairment
For patients who are hearing impaired, we can offer a British Sign Language interpreter for you at the time of booking your appointment. We may not be able to offer an interpreter for urgent on the day appointments due to availability.
We have a hearing loop on site that patients can use.
We can offer communication via email or text. Please inform the Practice of your preference.
Visual Impairment
Our Care Navigation team are on hand to help assist you if requested, and can navigate you to the most appropriate waiting room.
We can offer large print letters or emails if requested.
Guide dogs are welcome at Tavyside and Lifton Surgeries.
Language requirements
We are proud to be a safe surgery and welcome all patients, no matter their background, with open arms. If English is not your first language, and you would prefer to have an interpreter, please let us know and we will help accommodate this.
Wheelchairs are available at both surgeries on request.
